Job Overview
We are seeking an experienced IT Support Engineer to join our team on a freelance basis in Tuncurry, Forster. The ideal candidate will have a maximum of 6 years of work experience and be responsible for ensuring the smooth operation of workstations, printers, meeting rooms, and communication rooms.
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* The successful candidate will have a proven track record of setting up and monitoring workstations, focusing on both hardware and software health checks.
* They will also have expertise in configuring peripherals such as monitors, keyboards, and mouse to ensure operational efficiency.
* A strong understanding and management experience of meeting rooms and communication rooms to support business functions is essential.
* Extensive experience with Office 365, including email configuration, user management, and troubleshooting is required.
* Solid experience working with Active Directory, including user account creation, group policies, and troubleshooting login issues.
* Excellent problem-solving skills with a proactive approach to identifying and addressing potential IT infrastructure issues.
Key Responsibilities:
* Conduct regular workstation health checks to ensure optimal performance and prompt issue resolution.
* Setup and monitor peripheral devices such as monitors, keyboards, and mice to ensure user satisfaction.
* Perform proactive maintenance and health checks on all printers and ensure they are in working order at all times.
* Manage and support meeting rooms and communication rooms to facilitate effective internal and external communication.
* Oversee and manage Office 365 user accounts, ensuring smooth access and addressing any service issues.
* Administer Active Directory, including troubleshooting, user account management, and security settings.
* Provide technical assistance and support to staff across various locations within the Asia Pacific and EMEA regions.