Location: Bulga, NSW, AU
At WesTrac, we're made for more of what matters most.
More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted.
More development opportunities, with WesTrac's own in house RTO - *****, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams.
More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow.
As an industry leader and employer of choice, we're Made for More.
WesTrac is currently seeking an experienced technician to join our team as a Site Performance Specialist based on our customer site in Bulga.
The Site Performance Specialist plays a pivotal role in maximising our customers return on their fleet investments by providing technical support, advice on equipment optimisation and analysing fleet performance data to drive improvements in overall asset performance.
This dynamic role is offered as a full-time permanent position working Monday to Friday.
A current Order 43 medical or ability to complete is an essential requirement for this position.
Key Responsibilities
Develop and maintain key customer relationships with each allocated site
Utilise fleet performance data to proactively drive improvement in asset performance
Carry out wear management inspections
Regular report generation as required
Working with customers on resolution of unplanned downtime to ensure timely resolution
Identify sales opportunities and communicate these to the Mining Support Representative for actioning
Monitor and review maintenance and operational practices and technology applications that impact machine performance and make recommendations for improvement to optimise TCO
Manage product update execution
Skills and Experience
Tertiary qualifications in Engineering or Mechanical Trade Certificate
Experience working on CAT equipment and exposure to CAT systems highly regarded
Current Drivers License – C Class minimum
Advanced interpersonal skills with proven customer service and relationship management skills
Understanding of large mining equipment 'Total Cost of Ownership' (TCO) and its drivers
Ability to troubleshoot equipment faults and recommend solutions
Ability to work successfully in a team and autonomously
Excellent organisation skills, with the ability to manage conflicting priorities
High level of initiative and problem-solving skills
Well-developed ability to analyse asset health and performance data and compile reports
Why WesTrac
As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA.
Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture.
As a WesTrac team member you will receive:
Competitive remuneration package
Fully maintained vehicle
Income protection with 24/7 coverage
Fitness passport for the whole family
Annual remuneration and performance review
Paid parental leave (primary carer)
Purchase leave program
Opportunities for growth and development
Relocation assistance for eligible candidates
Employee wellness program
Discounted private health insurance
Discounts with our corporate partners
Apply Now
If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.
For further information regarding this role, please contact the Recruitment team on ************.
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
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