OverviewJoin our RACV Retail store in Highpoint, where we pride ourselves on delivering exceptional service to our community.
We're looking for a Part Time Customer Service Specialist to become a valued member of our team.As a Retail Consultant, you'll play a key role in helping our members and customers find the best-value products to suit their needs, providing peace of mind through one of Victoria's most trusted brands.
You'll be the first point of contact, both in-store and over the phone, ensuring meaningful conversations that support our members when they need us most.
Through our comprehensive training and development program, you'll become multi-skilled and confident in providing valuable information across RACV's full range of offerings, including Motor & Home Insurance, Emergency Assistance products, Travel Insurance, and Attraction Tickets.This is a blended role where you'll also assist our Memberline Contact Centre with inbound calls related to home and motor insurance.What You'll Be DoingDelivering exceptional customer service in-store and over the phoneEducating customers on RACV's range of products including Motor & Home Insurance, Emergency Assistance, Travel Insurance, and Attraction TicketsSupporting customers with tailored solutions and peace of mindParticipating in a rotating roster, including SaturdaysBecoming multi-skilled through ongoing training and developmentWhat We're Looking ForExperience in face-to-face customer service within a retail or corporate environment (e.g. banking, travel, insurance, retail)Strong phone-based customer service skillsProven ability to meet sales targets and KPIsSelf-motivated and goal-orientedConfident navigating multiple systemsEnthusiastic, resilient, and committed to delivering a positive member experienceA collaborative team playerb>Fluent in Vietnamese and/or Mandarin preferredTraining & DevelopmentWe offer a 7-week full-time paid training program (Monday–Friday), which may include 2–3 days at our Noble Park office.After training, you'll transition to your dedicated part time rostered hours.Employee Benefits50% off RACV Insurance policiesFree Roadside AssistanceSupportive company cultureExtensive product trainingExclusive staff discounts on accommodation at all RACV ResortsAt RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success.
We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.Application processTo apply for the role, simply click the "Apply" button on the job ad which will then redirect you to our RACV Careers portal to complete your application.
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