About the Role We're looking for a Voice Support Engineer to work with voice software and join the team in a fully remote role supporting enterprise-grade voice technology. This is a Level 2 - 3 technical support position focused on SIP/VOIP protocols, call flows, and troubleshooting - perfect for someone who enjoys solving complex voice infrastructure challenges without the pressure of high ticket volumes. Responsibilities Support voice software and systems across major partner integrations Troubleshoot SIP protocol issues and complex call flows Work on high-profile accounts including top-tier energy companies and major retailers Provide Level 2 and 3 troubleshooting for technical issues via service desk, email, and phone Respond to support tickets in line with SLAs and customer expectations Configure and implement customer solutions across voice, networking, and infrastructure stacks Your background: 5 years’ experience in B2B enterprise support across service desk, email, and phone Strong background in VoIP/SIP Telephony Understanding of SIP protocols and VOIP/SIP architecture Hands-on troubleshooting of complex infrastructure, networking, and/or voice solutions Experience with Oracle SBC Experience working under pressure and delivering against deadlines Ability to work both independently and collaboratively in fast-paced environments Strong time management, communication, and stakeholder engagement skills Ability to quickly understand new technologies and provide business-aligned recommendations What’s on Offer: 100% remote flexibility Standard business hours (no shifts!) Small, high-impact support volume Work with modern, vendor-agnostic tech Only for Australian PR or citizenship. Apply here or reach out to Sasha at sasha@upteam.com.au