Job Title:
Customer Service Coordinator
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We are seeking a motivated and experienced Customer Service Coordinator to join our team on a 6-month contract leading to permanent placement. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients while ensuring seamless order processing and inventory management.
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* Answer phone calls and attend to customer enquiries in a professional and courteous manner
* Utilize Microsoft AX to input orders, find products, and check availability of stock
* Manage customer backorders upon receipt of supplier orders
* Collaborate with warehouse and sales staff to provide customers with accurate order ETA's
* Invoice, file, and perform general office administration tasks
* Build rapport with customers by providing product recommendations and alternatives
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Our ideal candidate possesses a minimum 1 year experience in a customer service role, ability to learn new skills quickly, including purchasing and other key business functions, friendly attitude, and ability to work in a team environment.
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As a valued member of our team, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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