Personal Assistant and Customer Service Coordinator Job
This role involves supporting the CEO with executive duties, customer service, operations, and administration.
About the Job
* You will be working closely with the CEO to manage their calendar, communication, and daily priorities.
* Preparing meeting briefs, follow-ups, and task lists is a crucial part of this job.
* Triage emails and respond to enquiries on behalf of the CEO.
* Anticipate needs and ensure the CEO stays focused on high-value work.
Customer Service Skills
* Handle customer enquiries with accuracy and professionalism.
* Provide clear, factual, solutions-driven responses.
* Process returns, replacements, order issues, and product questions.
* Maintain high-quality records in CRM and support logs.
Operations and Administration
* Prepare and manage purchase orders and supplier communication.
* Follow up on shipments, delays, backorders, and stock issues.
* Coordinate logistics, appointments, and bookings.
* Maintain organised, efficient file and task systems.
Benefits
* A dynamic and fast-paced work environment.
* The opportunity to make a direct impact on the customer experience and operations.
* Work closely with an industry-leading CEO.
* Be part of a cutting-edge skincare brand experiencing rapid global growth.
Requirements
* A strong, direct communicator, both written and verbal.
* Highly organised and detail-driven.
* Calm under pressure and adaptable to fast-paced change.
* Emotionally intelligent with strong situational awareness.
* Efficient, proactive, and self-directed.
Apply
Please submit your resume and a cover letter explaining why you are the right match for this role.