Rooms Division Manager - voco Brisbane City CentreJoin to apply for the Rooms Division Manager - voco Brisbane City Centre role at Pro-invest GroupRooms Division Manager - voco Brisbane City Centre1 day ago Be among the first 25 applicantsJoin to apply for the Rooms Division Manager - voco Brisbane City Centre role at Pro-invest GroupWe’re looking for a passionate and experienced Rooms Division Manager to oversee Front Office and Housekeeping operations at voco Brisbane City Centre, ensuring exceptional guest experiences and a strong, engaged team. In this role you will be responsible for leading our Front Office, Concierge, and Housekeeping teams, working closely with department heads and senior leadership to ensure a seamless, high-quality guest experience from check-in to check-out.This is more than an operational role — it’s a chance to shape culture, drive performance, and make your mark in a growing hotel group.Brisbane's voco City Centre seamlessly blends local charm with modern design. Located at North Quay, the hotel sparks curiosity, offering a unique stay. Explore Queen Street Mall for retail therapy, or nearby attractions like King George Square and South Bank's Art Precinct. With 194 premium rooms featuring plush bedding, vibrant art, and smart technology, voco inspires every aspect of your stay. Enjoy a barista coffee, and relax in the rooftop pool,— voco Brisbane City Centre is refreshingly distinctAbout Pro-invest GroupPro-invest Group is a global asset management and investment firm specialising in real estate, with an extensive track record of delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to some of the world’s most recognised hotel brands, including Kimpton Hotels and Restaurants, Hotel Indigo, Curio Collection by Hilton, Holiday Inn Express, voco and Sebel.What you'll do:Lead and oversee daily operations across Front Office, Concierge, and HousekeepingDeliver a consistent, high-quality guest experienceManage team performance, training, and development, fostering a culture of excellenceYou'll know Opera PMS like the back of your hand.Collaborate with Revenue and Housekeeping to maximise occupancy and service deliveryMaintain compliance with health, safety, and brand standardsStep in as Manager on Duty as required, handling escalated guest issues with professionalismSupport budgeting, forecasting, payroll productivity, and cost controlEnsure systems and reporting are accurate and up-to-dateDrive improvements in guest satisfaction scores and online reputationBuild strong relationships with OTA and wholesale partners to increase exposure and bookingsWho you are:You’re a confident and approachable leader with a proven track record in Rooms Division or Front Office Management within an upscale or lifestyle hotel. You bring a calm, solution-oriented approach, a sharp eye for detail, and a passion for team development and guest satisfaction.Minimum 3 years in a leadership role in rooms division or front office operationsStrong knowledge of hotel systems and front office proceduresExcellent communication and problem-solving skillsComfortable working across departments and stepping into operational roles as neededKnowledge of OHS/WHS, EEO, Anti-Discrimination legislation, and the Hospitality Industry General Awards.Must hold or be willing to obtain a First Aid certificate and QLD RMLV and RSA certificates.A strong commercial orientation and strategic mindset.Opportunity to work with a leading hotel brand that embraces creativity, individuality, and local culture.A vibrant, dynamic team environment where your skills and ideas are valued.Opportunities for career development and growth within Pro-invest Group and voco.Accommodation and dining discounts across IHG and Pro-invest Group's portfolio of hotels.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesHotels and Motels and HospitalityReferrals increase your chances of interviewing at Pro-invest Group by 2xSign in to set job alerts for “Room Division Manager” roles.Brisbane, Queensland, Australia 1 week agoGuest Services Manager The Constance Hotel -BrisbaneFortitude Valley, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoAnnerley, Queensland, Australia 3 hours agoGaythorne, Queensland, Australia 4 days agoTeneriffe, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 4 months agoNudgee Beach, Queensland, Australia 2 weeks agoHamilton, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 weeks agoBrisbane City, Queensland, Australia 4 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 months agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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