About This Role
We are seeking a results-driven individual to fill a Customer Service Officer position. The successful candidate will be responsible for managing customer relationships, resolving issues efficiently, and providing exceptional service via email and phone.
Key Responsibilities include:
• Develop and maintain strong relationships with customers
• Communicate and collaborate with internal stakeholders to manage inventory levels, transportation, and distribution
• Handle credit approvals, disputes, and reconciliation in line with company policies
• Serve as the primary contact for rural distributors, offering support and fostering long-term relationships
• Provide accurate quotes and address customer queries, converting them into sales opportunities where possible
• Oversee the end-to-end order fulfilment process, ensuring accuracy and timeliness in line with customer expectations
• Address customer complaints promptly, using our quality management system and working with internal teams to resolve issues efficiently
• Continuously seek ways to improve the customer experience and enhance the total value proposition
Requirements:
• Previous experience in sales administration, customer service, or logistics
• Ability to build relationships with customers and resolve issues effectively
• Detail-oriented and committed to accuracy and efficiency
• Experience in wholesale, logistics, or physical goods distribution is advantageous
• Knowledge of agricultural and rural products is highly regarded
• Excellent communication, negotiation, and interpersonal skills
• Experience with Salesforce or other CRMs is highly regarded
• Experience with SAP ERP is desirable
Benefits:
• Generous parental leave: 20 weeks paid primary carer leave and 3 weeks paid partner leave, with superannuation contributions during unpaid parental leave for eligible employees
• Long service leave after 5 years: Access accrued leave at 1.3 weeks per year of service after 5 years
• Employee Benefits Program: Discounts on products and services from various brands
• Referral awards: $1500 for successful candidate referrals
• Private health insurance discounts through Nib
Apart from competitive remuneration, we offer a supportive environment that prioritizes employee well-being and growth opportunities.