Job Summary:
* We are seeking a Customer Service Manager to join our team.
About the Role:
Key Responsibilities:
* Strategic Business Partnering: Collaborate with senior leaders to drive performance optimisation and inform business decisions.
* Performance Analysis & Insights: Lead performance monitoring, deliver strategic recommendations, and facilitate monthly performance meetings.
* Continuous Improvement: Work with data and reporting teams to evolve data models and analytics tools.
* Enterprise Project Enablement: Ensure performance metrics and data requirements are integrated into enterprise technology projects.
About You:
* You have a strong understanding of customer service principles and practices.
* You are able to work effectively in a fast-paced environment.
* You possess excellent communication and interpersonal skills.
We Offer:
* A competitive salary package.
* A comprehensive benefits program.
* Ongoing training and development opportunities.
How to Apply:
* Please submit your resume and cover letter.