IT Service Management Professional
The IT service management professional plays a pivotal role in enhancing and standardising IT service management processes using the ITIL framework.
Key Responsibilities:
* Develop and implement best-practice IT service management processes and governance models.
* Lead the Continuous Service Improvement Programme (CSIP) to optimise IT operations.
* Manage and refine ServiceNow, ensuring streamlined and efficient workflows.
* Collaborate with internal teams and external providers to drive standardisation and process alignment.
* Provide expert guidance to IT leadership and mentor teams on IT service management best practices.
About the Opportunity:
A global authority in the resources and agricultural sectors is seeking an experienced IT service management professional to enhance their IT operations.
The ideal candidate will possess a strong knowledge of ITIL service management frameworks and their practical application, as well as experience implementing continuous improvement initiatives in IT operations.
What You'll Bring:
* Proficiency in ServiceNow administration and IT service management processes.
* Excellent problem-solving skills and ability to build strong relationships.
Benefits:
This is an exciting opportunity to join a dynamic team and contribute to the company's mission of improving IT service management processes.
As an IT service management professional, you will have the opportunity to work with a talented team and develop your skills in IT service management.
Apply now to take advantage of this opportunity!