* Bring your expertise in stakeholder engagement, business and process analysis, org model redesign, risk assessments, business case development and documentation
* Be empowered to deploy your curiosity-led and problem-solving mindset to work across a range of diverse, purposeful and challenging initiatives.
* You'll join a high-performing business and a Private Wealth Transformation team of high achievers
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the Senior Consultant, Offshoring & Process Improvement roleyou will form part of the Private Wealth Transformation team that's doubling down on keeping it simple and winning together.
Key Responsibilities:
* Identify, assess, and manage the successful delivery of offshoring opportunities across Private Wealth operational teams.
* Conduct comprehensive diagnosis of organisational structures, process designs, and operational maturity to develop strategies and business cases that enhance business and customer value.
* Lead program streams or small- to medium-sized initiatives, or support the delivery of larger projects, including offshoring and business improvement efforts.
* Drive impactful process re-engineering and business improvement initiatives with tangible results.
* Review assigned business processes end-to-end, identify areas for improvement, assess return on investment, and prioritise recommended changes.
* Collaborate with Business Owners to design and implement 'To-Be' process maps and supporting artefacts to ensure sustainable process changes.
* Perform advanced data analysis and modelling, transforming data into actionable insights and recommendations.
* Engage stakeholders to promote consistency in Process Transformation across the division and ensure alignment with project priorities.
* Develop clear and compelling materials to communicate and present proposed opportunities.
* Facilitate and support workshops, partnering with stakeholders to define processes, identify current challenges, and develop future-state process designs.
* Ensure adherence to enterprise process methodologies, frameworks, standards, and tools, including Lean Six Sigma and Agile practices.
* Balance customer, operational, commercial, strategic, risk, and regulatory considerations when making process improvement recommendations.
We're looking for the best and brightest to deliver the best for our customers. You'll need:
* Over 10 years of relevant professional experience, including roles in financial services such as banking and wealth management, operations business improvement or transformation, or consulting.
* Experience managing or working with offshoring programs (preferred).
* Experience leading improvement projects within large and complex operations, back-office administration, support functions, or call centre environments.
* Background in transformation environments with strong knowledge of project delivery methodologies.
* Familiarity with business process standards and methods; Lean Six Sigma qualification is an asset.
* Proficiency in process mapping to BPMN standards using tools such as MS Visio or Signavio and developing process documentation (Standard Operating Procedures).
* Experience in analysing data and leveraging insights to enhance productivity and efficiency.
* Strong written, verbal, and presentation skills, with the ability to build relationships and influence senior stakeholders.
* Experience collaborating with Technology stakeholders and Delivery teams to implement changes to systems and technology.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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