Coordinator, Clinical Operations - Mandarin Fluency
Cogstate is advancing the science of brain health, making it faster, easier, and more accurate to assess cognition across clinical trials, healthcare settings, and everyday life. Our digital cognitive assessments are trusted by researchers, clinicians, and pharmaceutical partners around the world, helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions.
We are seeking a Mandarin speaking Clinical Operations Coordinator to support the operational delivery of contracted services in a Clinical Trial. These services include Rater Training and Monitoring activities, Clinician Network Management, Data Management, and Scale Management.
The daily workload will fluctuate throughout the life cycle of a Clinical Trial. The Clinical Operations Coordinator will be cross-trained to support multiple functional areas, flexibly jumping in to assist study teams according to their changing bandwidth needs.
This role will require extensive written interactions with clinicians/raters/CRA’s in both English and Mandarin, documentation and reporting on the progress of service delivery, and customer service support in English and Mandarin over phone and email.
Key Responsibilities
- Work with study teams across a variety of functional areas to ease bandwidth strain on Coordinator responsibilities.
- Process clinician/rater forms and document data via status trackers and ePortal/LMS training systems.
- Review and process submitted clinician/rater surveys and deploy applicable LMS training modules.
- Schedule 1:1 training video conferences between site raters and Cogstate Rater Services staff.
- Hardware shipment scheduling and documentation management.
- Documenting real-time updates to applicable status trackers, coordinating high volume email correspondence, communicating status updates to clinicians/raters, electronic records filing.
- Point of contact for clinician/rater support questions.
- Direct communication with site coordinators at clinical settings, activity and communication tracking and general support throughout study.
- Interact with CRAs for site monitoring activities.
- Provide customer service and translations from English to Mandarin and vice versa when needed.
Requirements
- Bachelor's degree or 1+ years of related experience.
- Previous project management or administrative support experience preferable.
- Microsoft Office proficiency.
- A skilled level of fluency in Mandarin & English.
What’s In It For You
- Remote Work Practices: Cogstate is a virtual first company.
- Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
- Learning & Development Opportunities: Cogstate offers a variety of learning and development opportunities from internal and external sources focused on leadership, and professional & personal development.
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Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.
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📌 Coordinator, Clinical Operations - Mandarin Fluency
🏢 Cogstate
📍 Cairns