Job Overview
We are seeking a highly motivated and experienced leader to manage our customer service team in Perth Airport Branch.
Key Responsibilities:
* Lead and coach a high-performing team to provide proactive and responsive customer support.
* Plan, prioritize, resource, and delegate work tasks to ensure efficient department functioning while maintaining high quality customer service.
* Handle complex customer service issues, escalate when necessary, and communicate effectively with customers to resolve their concerns.
* Work across functions to drive results-oriented decision-making and collaboration.
Requirements:
* Experience in leadership or supervision.
* Strong communication, coaching, and problem-solving skills.
* Ability to work collaboratively in a dynamic environment.
About the Opportunity:
At our organization, we value our employees and strive to create a positive work environment that fosters growth and development.