We're looking for a friendly, adaptable Customer Service Officer to join our Bendigo team on a casual basis. This role is perfect for someone who enjoys working on the phones, thrives in a fast-paced environment, and brings a warm, confident approach to supporting customers and staff.
About the Role
* Handle incoming phone calls from customers, staff, and partners
* Provide clear, helpful information and resolve enquiries in a timely manner
* Update notes, records, and internal systems accurately
* Follow processes while remaining flexible when priorities shift
* Assist with general office tasks as required
* Work closely with the broader office team to maintain smooth daily operations
What We're Looking For
* Strong customer service skills
* Previous customer service or call-centre/telephone experience is preferred
* Professional phone manner and confident communication
* Ability to adapt to change quickly and stay calm under pressure
* Reliable, punctual, and able to work within the 8:00am–5:30pm roster window
* Comfortable working in a busy office environment
Why Join Us?
* Supportive, down-to-earth team environment
* Local Bendigo office with great workplace culture
* Flexible shifts across the day
* Opportunities to learn internal systems and grow your skill set
If you enjoy helping people, have a strong customer focus, and are ready to jump in where needed, we'd love to hear from you.
Job Type: Casual
Pay: $32.18 per hour
Expected hours: 15 – 25 per week
Work Location: In person