Posted: 20 December
Offer description
Job Overview
Key Responsibilities:
* Provide accurate product information to customers via various communication channels.
* Support customers in making informed purchasing decisions.
This includes processing online orders from multiple platforms and marketplaces, ensuring accuracy of customer details, dispatch notes and order data.
Coordinate with the warehouse team for timely dispatch. Ensure effective shipment tracking and resolve delivery issues promptly.
Follow-up with customers after delivery through phone calls, emails or SMS messages to ensure a positive experience and encourage feedback review follow-up opportunities improve products service customer satisfaction post-purchase is key. This role requires close coordination with external freight carriers track shipments manage delivery issues communicate solutions professionally ensuring quality customer interaction at every step. The ideal candidate will have strong attention detail excellent verbal written communication skills ability multitask prioritise efficiently organisational time-management strengths proactive attitude keen eye detail reliability professional demeanor current driver's license Australian work rights essential position available long-term growth opportunity supportive friendly culture convenient location parking offered optional full-time competitive salary supportive environment standard hours flexible start reliable good transport connections major highway nearby direct bushwalk amenities include pub walk park picnic areas species protected suburban area suitable community.
