Customer Service Role Overview
The Customer Service Officer position involves being the welcoming, professional first point of contact for the community, ensuring consistent access to services, information, and support across all channels. This role provides frontline service for enquiries, transactions, and requests, while supporting business processes such as facility bookings.
Key Responsibilities
* Ensuring a positive customer experience and delivering exceptional service
* Providing business support and facilitating facility bookings
* Maintaining digital services and records
* Driving continuous improvement and adhering to professional standards
Employee Benefits
* Work a 9-day fortnight with a Rostered Day Off (RDO)
* Access long service leave after seven years
* Five weeks of annual leave annually
* Parental leave provisions including ten weeks paid parental leave
* Three weeks sick leave annually
* Salary sacrifice facilities for rural remote rent assistance, novated leasing, and additional super contributions
* Access to an Employee Assistance Program for confidential personal or work-related counselling services