We're seeking a skilled Java Application Support Engineer to join our high-performing team.
About the Role
* As a Java Application Support Engineer, you will be responsible for triaging technical issues that impact customer-facing banking systems.
You'll diagnose and resolve complex production issues in Java-based systems, act as a key liaison between engineering and 24/7 support/incident teams, investigate root causes, raise bugs with dev teams, and suggest fixes.
Additionally, you'll coordinate ticket handling within agreed SLAs and improve documentation, contribute to tooling and process improvements for issue triaging, and participate in occasional on-call rotations and share learnings across the team.
Key Requirements
* Strong Java debugging and application support experience
* Exposure to cloud platforms (AWS or GCP), containers, microservices & APIs
* Experience with SQL/NoSQL databases, event streaming, and CI/CD tooling
* Familiarity with Site Reliability practices and performance monitoring tools
* Excellent communication skills and a proactive, solution-focused mindset
What We Offer
* A challenging role with opportunities for growth and development
* The chance to work with cutting-edge tools and technologies
* A collaborative and supportive team environment