Crown Equipment is seeking a highly organised and customer-focused Rental Coordinator to join our Branch Operations team. In this role, you will play a critical part in supporting our rental and used equipment operations, ensuring seamless coordination of equipment, accurate administration, and exceptional service delivery.
Responsibilities & Duties Include
* Manage end-to-end rental coordination, including enquiries, equipment allocation, availability, and scheduling of deliveries and pickups.
* Administer rental agreements and lifecycle activities, including contracts, amendments, terminations, rehires, and associated documentation.
* Coordinate workshop and financial processes, including job pack creation and weekly meetings with stakeholders.
* Support effective asset and inventory management, including equipment tracking, tagging, and allocation.
* Provide operational support and insights, including reviewing service costs, assisting with asset replacement decisions, and maintaining accurate system records.
* Deliver responsive customer service, resolving queries and supporting dispute resolution with internal and external stakeholders.
About You
We are looking for someone who is proactive, detail-oriented, and service-driven, with the ability to manage multiple priorities.
Qualifications
* Experience in an administrative or coordination role.
* Strong customer service and communication skills.
* High attention to detail and accuracy.
* Excellent time management and organisational skills.
* Proficiency in Microsoft Office (Excel, Word, Outlook).
* Ability to work collaboratively in a team environment.
* Relevant diploma or tertiary qualification (desirable).
Why Join Us
* Be part of a supportive and collaborative team.
* Work in a dynamic, fast-moving operational environment.
* Opportunity to develop your coordination and operations expertise.
* Contribute directly to business efficiency and customer satisfaction.
Benefits
* A benefits program which gives you access to discounts and cashback from over 400 retailers nationwide.
* Access to a health and wellbeing platform which supports your mental, physical, and financial goals.
* Corporate rates for private health insurance.
* An inclusive working environment.
* An employee assistance program for confidential counselling with chat, phone and face-to-face counselling options.
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