Leadership Role
We're seeking a skilled leader to drive our team's success. As a Call Centre Team Leader, you will be responsible for creating a high-performing culture that meets and exceeds performance targets.
Key Responsibilities
* Drive Business Growth: Set performance standards, expectations, and lead the team to achieve brand revenue targets.
* Inspire and Motivate: Foster a positive work environment that inspires teams to drive growth and exceed performance metrics.
* Build Resilient Teams: Develop a culture of simplicity, innovation, and continuous improvement within the call centre.
* Coordinate Daily Operations: Ensure exceptional customer service by coordinating daily operational performance.
* Implement Leadership Routines: Establish 1:1's, group coaching, sales team meetings, and other leadership routines.
* Lead a Performance Culture: Promote a customer-focused culture with embedded risk management and safety values.
* Provide Support and Guidance: Offer support and guidance on customer queries, product knowledge, and process-related matters.
* Data-Driven Decision Making: Utilize data to drive operational efficiency and optimisation opportunities.
About The Successful Applicant
* Minimum 2 years' experience in a leadership position.
* Minimum 4 years' experience in a Call/Contact Centre environment.
* Demonstrated leadership skills, including the ability to coach, mentor, and develop teams.