Coordinator libraries

Job Summary

• Full Time | 10-Day Fortnight | 40 Hours
• Salary: From $138,896.34 plus superannuation
• Position Brief - Coordinator Libraries

About Us

The Gold Coast community loves our libraries. They are popular, visible, and an integral City service highly valued by the community. The Gold Coast Libraries' offering is recognised as one of Australia's largest public library services and delivers on the City's aspirations to provide a leading-edge library service. Our libraries offer extensive services and activities designed to inspire, generate new ideas, inform, and encourage active participation, helping our community to connect, learn and grow.

About the Role

As Coordinator Libraries, you will provide strategic and operational leadership across the City's library and customer service network. Leading a team of experienced leaders, you will foster a high-performance culture, support workforce development and ensure the delivery of exceptional services that meet the evolving needs of our community. Working collaboratively across Libraries, Customer Service, Arts and Culture, you will identify opportunities for innovation and continuous improvement, champion literacy and community-focused initiatives, and use data-driven insights to enhance service delivery and customer experience.

Responsibilities

In this role, you will lead large and diverse teams, manage complex operations across multiple service locations, drive continuous improvement, and focus on customer outcomes. You will also use analytical and data-driven approaches to inform decision-making and engage stakeholders to build collaborative relationships.

Qualifications

• Proven experience leading large, diverse teams and developing high-performing leaders.
• Strong leadership skills with the ability to motivate, coach and influence others.
• Experience managing complex operations across multiple service locations.
• Demonstrated ability to drive continuous improvement and deliver customer-focused outcomes.
• Strong analytical and problem-solving skills, with the ability to use data and insights to inform decision-making.
• Excellent communication and stakeholder engagement skills, with the ability to build collaborative relationships across a broad range of internal and external stakeholders.
• A commitment to fostering safe, inclusive and positive workplace cultures.
• A passion for community services and delivering meaningful outcomes for the community.
• A degree in Library and Information Management, Business, or a related field, or substantial equivalent experience in a relevant leadership role.

Benefits

• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

Equal Opportunity

We're committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.