Urgent requirement of Software Engineer - Contract - Perth
Requirements
The Software Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross-functional teams, and driving closure on customer issues raised on GE Smallworld products. Responsible for addressing customer issues and concerns with Smallworld applications.
Competencies: Core Java, EIS: Smallworld Electric Office suite (EO), EIS: Magik.
5+ years of experience with GE Smallworld PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8.
5+ years of experience with Magik, Java, VMDS & Oracle Database.
Proficiency in SQL, shell scripting, ability to read and interpret logs & debug files.
Experience in installation of Operating System patches and other third-party software such as ONA, Data Center Management, etc.
System configuration and hands-on experience with installation of GE Smallworld suite of products.
Experience in applying fixes on live customer systems.
Proven track record in problem analysis, identification, and resolution.
Strong troubleshooting & debugging skills; good communication skills (verbal and written).
Proficiency in MS Office applications (Word, PowerPoint, Excel) and MS Outlook.
Knowledge of Object-Oriented programming techniques, Oracle, and/or system administration is a plus.
Ability to foster a balanced relationship with customers to ensure success and high customer satisfaction.
Take a leadership role in strategizing with internal staff and customers to solve and prevent issues.
Engage with customers on daily issues; organize calls to facilitate solutions while adhering to change control and compliance protocols.
Ensure solutions effectively resolve customer issues.
Mentor staff in troubleshooting and analysis methods.
Write user/technical documentation and case notes; act as a technical resource for staff.
Contribute to the Knowledge Base system for customer-specific issues.
Analyze and troubleshoot issues involving GE solutions, including user interface, network connectivity, interoperability, data collection/storage, visualization, and analytics.
Keywords: GE Smallworld, Physical Network Inventory, Network Inventory Gateway, Electric Office, Electric Office Web, Gas Office, Magik.
Duration: 11 months and possible extension.
Eligibility: Australian/NZ Citizens/PR Holders only.
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