Due to continued growth, we have an exciting new prospect to join our Workers Compensation team as a Client Manager in our Sydney office.
We're looking for someone who is passionate about workers compensation and advocating for our clients in the complex workers compensation landscape.
This role will suit a confident Case Manager / Senior Case Manager with Workers Compensation experience looking to take the next step in their career.If this sounds like you, we'd love to hear from you!
Main objectives Management of the client's workers compensation program, including strategic claims and return to work advice and locating resources to address injury trends / legislative requirements Implementing ongoing management agreements which are structured to meet the client's changing needs and GSA workload Renewing or amending existing policies, including premium projections based on the impact of claims.
Prepare detailed renewal and new business reports for all clients Supporting our dedicated RTW Coordinator as/when required Gather underwriting information and understand risk profile and foresee clients' insurance needs Organise and attend renewal and new business meetings with your direct manager and understand the specific insurance requirements for the clients Building and maintaining positive ongoing relationships with clients and underwriters Advising clients on significant risks and recommended areas of improvement Marketing and New Business Development activities in order to develop the client portfolio Provide a high level of customer service and advice to all clients across the portfolio Maintain regular contact with the clients throughout the year and provide advice and support where necessary.
Staying abreast of changes within the insurance market and clients' industry sectors Education & Qualification A University degree or equivalent education is highly regarded NSW Workers Compensation Return to Work Coordinator Certification preferred Tier 1 Compliance preferred but not essential Knowledge & Experience At least 1.5 years experience in front end workers compensation claims management Strong written and verbal communication and interpersonal skills The ability to build and develop relationships and liaise with clients at all levels Customer service skills and business acumen The ability to manage your time and work on a number of projects concurrently Strong analytical skills The ability to work well in a team environment An understanding of client confidentiality Administrative and IT skills, Skills in Microsoft Word, Excel, Outlook and PowerPoint.
📌 Client Manager, Workers Compensation
🏢 GSA Insurance Brokers
📍 Sydney