About the Role
This dual-role position blends technical estimating with hands-on coordination to ensure insurance repairs are delivered on time, on budget, and to Dempster's high-quality standards. You will assess damage, liaise with insurers and customers, and manage the repair journey from quote through to completion.
Key Responsibilities
1. Conduct detailed inspections of damaged caravans and RVs using traditional and advanced diagnostic tools.
2. Prepare accurate repair estimates in line with insurer guidelines.
3. Liaise with assessors, customers, and suppliers to ensure quote clarity and approval.
4. Identify hidden damage, update quotes, and communicate changes.
Coordination
1. Schedule and manage repairs, parts ordering, and technician workflow.
2. Provide regular customer updates throughout the repair process.
3. Monitor job progress and maintain internal systems.
4. Ensure all administrative and compliance documentation is complete.
5. Collaborate across workshop, admin, and leadership teams.
What We're Looking For
* Experience in estimating and job coordination in the Caravan and RV industry.
* Strong technical knowledge of Caravan/RV repair practices.
* Excellent communication and interpersonal skills.
* Exceptional organizational and multitasking ability.
* Detail-oriented mindset with high accuracy.
* Professional, reliable, and customer focused.
* Proficiency in estimating/job management software and Microsoft Office.
What We Offer
* High-performance, supportive team culture.
* Access to leading-edge tools and diagnostics.
* Career progression opportunities.
* Strong leadership and operational structure.
* Negotiable pay — $35-$48/hr based on experience and results.
* Respectful, team-driven environment.
You don't just "do the job" — you own it.
You thrive on structure, clarity, and results.
You communicate clearly and deliver confidently.
You want to be part of something bigger — a company setting new standards.
Ready to Join Us?
We're hiring now — and we're only interested in the best.
Submit your resume and a brief cover letter telling us why you're the A Player we're looking for.
Dempster's Caravan & RV – Innovating for the road ahead.
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