**_Top Employer 2025 _**
- **_Make a difference to people's lives everyday_**
- **_$63,000 + super + bonus _**
Join Australia's leading retail hearing health provider.
Amplifon, is one of Australia's leading **_retail hearing_** **_health_** providers. We believe in living life at full volume and at Amplifon you will have the chance to change lives by encouraging people to take a free 5-minute hearing assessment.
This position sees you managing a team of retail sales associates, to drive lead generation and achieve sales targets.
**What you'll be doing**
- Active lead generation by encouraging customers in the shopping centre to check their hearing health by completing a free 5-minute hearing check.
- Build a rapport with new customers and enhance relationships with existing customers.
- Explain hearing results and recommend next steps
- Reconnecting with previous customers or new leads via phone-based communication.
- Customer database administration, including database management, stock control and invoicing
- Ensuring accurate compliance and high attention to detail with industry reporting requirements
- Actively manage and contribute to store targets and KPIs.
- Overseeing and motivating a team of retail associates to consistently provide outstanding customer service
- Actively participate in the recruitment and training of new team members,
- Active team management, through rostering, conducting store meetings, providing coaching & feedback and supporting individual professional development.
**What We Are Seeking**:
- Proven track record driving sales and profitability with a focus on customer service excellence
- Strong leadership and team-building skills, with the ability to lead by example, motivate and develop high-performing teams
- Review data and analytics to guide your decision making
- Previous, demonstrable experience in customer service, sales or administration.
- A self-starter with a can do attitude, great communication skills (written and verbal) to support our team and customers
- Availability to work retail hours, including weekends and late-night trade
Perkbox! Our retail benefits partner. All Amplifon Group employees benefit from fantastic, everyday discounts at retailers such as Woolworths, Coles & Bunnings (4%), Kmart, Target, JB Hi-Fi & Autobarn (5%), Expedia, H&M; (10%), Sunglass Hut (15%), The Iconic (25%), to name just a few! From gym memberships to the latest tech, home furnishings, and everything in between, there's a Perk for everyone!
**In Return We Offer**:
- Comprehensive training, career opportunities and succession planning for retail leadership roles
- A generous bonus scheme on top of your base pay.
- Free Hearing Aids for you, 50% discount for immediate family members, and 30% for other family members and friends.
- Discounted rates for leisure travel with Accor and Oaks Hotels and Sixt Car rentals.
- Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
- Work in a business that genuinely enables you to change a customer's life every day!
- Based in a convenient shopping centre location with access to public transport and parking.