Overview
Join a fast-paced, supportive team workplace within a well-established national manufacturing and packaging business. This is an exciting chance for a solid customer service skilled with experience in end-to-end order and case management to join an industry leader and hit the ground running. Reporting to the Customer Service Manager, you will be part of a high-performing team focused on managing a portfolio of customer accounts and ensuring the timely processing and fulfilment of orders. The environment is fast-moving and team-oriented—suited to someone who thrives under pressure, has excellent attention to detail, and enjoys problem-solving across teams.
Key Responsibilities
Manage customer orders from entry through to delivery
Liaise with sales, production, warehouse, and planning teams to ensure customer expectations are met
Resolve order issues including lead times, product availability, and pricing
Manage customer queries and requests via CRM (Dynamics 365)
Maintain accurate customer and material records in SAP and related systems
Assist with product setup, artwork coordination, and quality case investigations
Support continuous improvement initiatives and reporting as required
About You
Experience in a quick-paced customer service role, ideally in manufacturing, supply chain or logistics
Strong stakeholder engagement skills, both internal and external
Familiarity with ERP and CRM systems (SAP and Dynamics 365 experience highly regarded)
High attention to detail and ability to manage competing priorities
Resilient, solutions-focused, and able to adapt to changing business needs
A genuine team player with a positive and proactive mindset
The Offer
Athol Park location with onsite parking
Full-time in-office role
Monday-Friday. No weekend work.
Immediate start with 3-month contract and view to extension or permanency
Supportive team with structured training and onboarding
How to Apply
If you\'re looking for your next challenge in a energetic, hands-on environment, click 'Apply Now!'
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