About The Role
We are seeking an experienced professional to join our high-performing sales team as a Client Growth Manager. This role is ideal for someone who excels in building client relationships, driving business growth, and delivering outstanding service.
As a Client Growth Manager, you will be responsible for managing and growing a portfolio of existing clients. You will act as the main point of contact for your customers, ensuring their needs are met, identifying opportunities for upselling and cross-selling, and collaborating across departments to deliver a seamless customer experience. Your focus will be on improving client satisfaction, increasing revenue, and reducing churn by providing strategic and operational support.
Key Responsibilities
* Build strong, multi-level relationships with clients across various industries.
* Develop and execute account growth strategies aligned with customer objectives.
* Conduct regular customer reviews and deliver tailored business insights.
* Collaborate internally to resolve service issues and improve customer experience.
* Identify opportunities to cross-sell and expand service offerings across business units.
* Monitor account performance and manage forecasting through CRM tools.
* Support the reduction of disputes, credit notes, and customer churn.
* Stay informed on industry trends, client initiatives, and compliance updates.
* Advocate for your customers internally and lead strategic solutioning efforts.
About You
You will be a commercially minded professional with a background in sales or account management. You'll have strong communication and problem-solving skills, and the ability to work cross-functionally to support customers and deliver results.
You'll Ideally Bring
* Minimum 3 years' experience in a client-facing sales or account management role.
* Experience working with large or complex accounts, ideally in logistics or transport.
* Strong analytical skills and Excel proficiency.
* Confidence in preparing and delivering presentations and business reviews.
* Tertiary qualifications in Business, Sales, Marketing or a related field (preferred).
* Valid driver's licence.
What We Offer
* A supportive, inclusive, and high-performing team environment
* Opportunities for growth and professional development
* Competitive salary and benefits
* The chance to work with leading brands