Join to apply for the Business Analyst role at Shell Energy Australia.
Lead the change, from the frontline. Shell Energy has a 12-month contract opportunity for a talented Business Analyst to deliver transformative projects, improve processes, enhance systems and deliver change that supports customers and the business.
Overview
Join us in shaping the future of Credit, Collections and Hardship operations.
Responsibilities
- Gather, analyse and document business requirements using process flowcharts, use cases and user stories.
- Identify solution gaps and design strategies to close them, including data migration requirements.
- Engage stakeholders through meetings, workshops and clear communication of project deliverables.
- Model business processes, recommend improvements and support implementation of innovative solutions.
- Analyse data and create reports/dashboards to inform decision-making and track project progress.
- Support business readiness and change activities, including impact assessments and developing training/work instructions.
Qualifications
- Proven experience as a Business Analyst in credit functions (credit risk, payments, receipting, vulnerable customers).
- Strong ability to manage requirements and UAT test cases within Jira.
- Track record of delivering transformation initiatives in a fast-paced environment.
- Excellent relationship and vendor management skills with the ability to influence using data driven insights.
- A problem-solver mindset with a willingness to challenge the status quo to improve efficiency.
- Understanding of the relevant energy compliance obligations including ACCC debt collection guidelines.
- A tertiary education in technology, commerce or business with energy sector experience would be highly regarded.
Why join our team
Every day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change.
- Purpose that you can see. Energising a better future, one customer at a time.
- Work that’s interesting, innovative and high impact. Challenge and opportunity to achieve - for our customers and for you.
- People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and collaborative.
We’re an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.
Employment details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Research, Analyst, and Information Technology
- Industries: Utilities
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