Schedule: Monday – Friday (06:30 AM - 03:30 PM PHT)
What are we looking for?
Skills Required:
- At least 2+ years’ experience in the AU Mortgage industry
- Experience working with AOL Data Entry, ideally MyCRM
- Excellent customer service skills
- Excellent English speaking skills, both formal and casual, with the ability to hold conversations
- Ability to connect with people and build strong relationships
- Proactive, creative, and able to think outside the box
- High accuracy and attention to detail
- Ability to complete tasks within set deadlines
What will you do?
- Send and respond to emails to customers and follow up
- Contact customers via phone and email to support them throughout their journey, providing excellent customer service
- Set up meetings between brokers and customers
- Work with brokers to gather documents and rename files
- Check documents to ensure all required information is available and correct
- Contact banks, broker support teams, and BDMs as needed
- Order valuations, pricing, and credit checks
- Complete post-settlement tasks
- Review financial statements and supporting documents, conduct servicing and scenario research, perform credit analysis, and run borrowing capacity calculators
- Assist brokers in checking deals, policies, and scenarios with banks and lenders
- Work closely with brokers to structure loans and identify suitable solutions for clients
- Prepare and submit mortgage applications
Join the awesome team and enjoy these benefits & perks:
- Work from Home (WFH)
- Competitive salary package with annual performance reviews
- Vacation and Sick Leave credits, with unused sick leave convertible to cash
- Emergency and Bereavement Leave credits
- HMO coverage including Medical, Dental, and Group Life insurance
- Mandatory Government Benefits and 13th Month Pay
- Financial Assistance program through a leading FinTech company in the Philippines
- Referral bonus program: earn PHP 21,000 for each successful referral
- Work-Life Integration activities: remote learning, wellness sessions, virtual team games and contests
- Regular company events and a culture that promotes work-life balance
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated employer in the Philippines.
Our client is the largest and most progressive aggregator group across Australia and New Zealand, supporting over 6,000 brokers and advisers, helping over 300,000 customers settle loans worth over $130 billion in 2022, with a total loan book of $350 billion.
#ConnectOSRecruitment #ConnectOSCareers #JoinConnectOS #ConnectOSNonTech
Equal Employment Statement
Employment decisions at ConnectOS are made without consideration of age, race, color, religion, gender, disability, sexual orientation, gender identity or expression, genetic information, or marital status. We ensure full confidentiality of all data processed.
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📌 Loan Processing Specialist (AU Mortgage, WFH)
🏢 ConnectOS
📍 Darwin