About Us
At Respect, we're proud to be a not-for-profit organisation that operates residential aged care homes and retirement living communities across Australia. We are passionate about ensuring our residents receive the highest standard of care in a compassionate, supportive environment. As we grow and evolve, so too does our need for skilled, dedicated professionals who want to make a real difference.
The Opportunity
We are seeking a savvy and self-motivated ICT Systems Support Officer to join our Information Technology team. This role is ideal for an experienced IT professional who thrives in a dynamic, fast-paced environment. You'll be providing high-quality level 1 and 2 support to staff and residents across our network, ensuring our technology systems run smoothly, securely and efficiently.
Based onsite at our Devonport office, you'll manage day-to-day technical support, contribute to IT projects, and coordinate the procurement and logistics of equipment supply requests.
Key Responsibilities
* Provide responsive level 1 and 2 IT support across the organisation.
* Escalate incidents where required and liaise with third-party vendors.
* Administer and support Desktop, Linux, and Windows environments.
* Maintain knowledge base documentation and support resources.
* Manage procurement and equipment logistics.
* Contribute to IT initiatives and organisational projects.
* Ensure service delivery meets or exceeds agreed SLAs.
* Perform other duties as required by the IT leadership team.
Essential Qualifications & Experience
* ITIL Foundation Certification (advanced levels highly regarded).
* Microsoft Certified Professional (MCP) or Microsoft Fundamentals.
* Current National Police Certificate or ability to obtain.
* Minimum 5 years' experience in a helpdesk or similar IT support role.
* Demonstrated ability to install, configure, and support a wide range of IT systems.
* Proven capacity to manage multiple tasks concurrently.
* Strong analytical and problem-solving skills.
* Excellent verbal and written communication abilities.
* Outstanding customer service skills (phone, remote, and face-to-face).
* Ability to work autonomously with minimal supervision.
*The successful candidate will receive a base salary between the range of $77,000 - $85,000
Our Values
At Respect, our values guide everything we do:
* Respect– Treat all people with fairness and dignity
* Care– Look after and protect the elderly, and each other
* Teamwork– Encourage, cooperate, and build trust
* Courage– Do the right thing, even when it's difficult
* Integrity– Be open, honest, and trustworthy
* Innovation– Think differently to solve problems
* Excellence– Drive quality to continuously improve
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