Systems Engineer – Projects, Support & Infrastructure (MSP)
Work across infrastructure, cloud, and support in a role with real autonomy, variety, and impact.
Austin Technology is a Perth-based Managed Services Provider helping Australian SMBs take control of their IT with reliable support, smart infrastructure, and a strong security foundation. We're looking for a Systems Engineer to join our high-performing team — someone who thrives in a multi-client MSP environment and values outcomes over just working tickets.
This is not a narrow role. You'll deliver across support, infrastructure, cloud, and client strategy. One day you might be scoping a solution with a CEO, the next you're leading a migration or resolving a complex escalation. If you enjoy technical depth, variety, and building trusted relationships, you'll fit right in.
Why Austin?
* Small team, big impact – Your input shapes how we work, not just what we deliver.
* Full-stack exposure – Infrastructure, cloud, networking, and security, not siloed tasks.
* Autonomy with support – Own your work while backed by experienced peers.
* No corporate red tape – Direct access to decision-makers, quick decisions, flexible thinking.
* Valued clients – We partner with SMBs who want long-term relationships, not break-fix support.
* Balanced lifestyle – Perth-based clients, minimal after-hours, hybrid options available.
What You'll Do
* Deliver proactive and reactive engineering tasks across client environments.
* Provide Level 2/3 BAU support and escalation handling.
* Implement infrastructure, cloud, and security projects.
* Maintain servers, applications, backups, and DR strategies.
* Monitor and respond using RMM and toolsets.
* Support hybrid, private cloud, and on-prem environments.
* Document accurately in our ITSM platform (Halo).
* Contribute to process improvements and mentor junior staff.
* Provide input on presales scoping when required.
What We're Looking For
* Experience – 4+ years with an MSP or Systems Integrator, delivering support and projects.
* Technical skills – Strong across Windows Server, AD/DNS/DHCP, RDS, networking (VLANs, VPNs, routing/switching), Microsoft 365, Entra ID, Intune, SharePoint, Azure, and MSP security stacks.
* Project delivery – Demonstrated success in migrations, upgrades, and infrastructure projects.
* Communication – Clear, confident written and verbal communication with all levels of a business (this is non-negotiable).
* Mindset – Commercially aware, proactive, hands-on, and client-focused.
Certifications (Microsoft, Cisco) and knowledge of ITIL are desirable but not essential.
Ready to Apply?
If you're an experienced engineer who enjoys variety, thrives in fast-paced MSP environments, and wants the chance to work across the full stack while supporting growing Australian businesses, we'd love to hear from you.