About This Role
We are looking for a skilled Client Support Coordinator to join our team.
In this position, you will provide exceptional administrative and client support that ensures seamless operations.
* Supporting Sales Activities: Coordinating account activities, including rate reviews, contract renewals, tenders, and reporting
* Delivering Performance Reports: Creating and delivering accurate performance reports (DIFOT, KPIs) to stakeholders
* Managing Escalations: Managing service escalations with professionalism and urgency
* Data Management: Maintaining customer data and contact hierarchies in Salesforce CRM
* Onboarding and Service Requests: Supporting onboarding and service requests, such as redirections and returns
* Performance Reviews: Collaborating on performance reviews and improvement initiatives
* Charge Accuracy: Ensuring rate and charge accuracy across internal systems
* Process Improvement: Identifying opportunities to improve reporting and support processes
Requirements
To succeed in this role, you will need experience in sales support, customer service, logistics, or account management.
You should have proficiency in Microsoft Office (especially Excel and Power Point), and preferably experience with Salesforce.
A strong understanding of transport/logistics operations is an asset.
Your Skills:
Excellent Communication: Clear communication and stakeholder engagement skills
Attention to Detail: Strong attention to detail and excellent time management
Team Player: Ability to work independently and within a collaborative team
Benefits:
This role offers the opportunity to be part of a national leader in logistics and transport.
Contribute to the success of major customer accounts.
Enjoy a supportive and professional team culture.
Access on-site parking and long-term career growth opportunities.