Customer Service Representative (Expression of Interest for 2026)
Be the face of Contour on campus. Turn every interaction into a moment of care and connection.
As part of our on-campus Service Team, you'll welcome students and parents, provide prompt and friendly support, and help keep our campuses running smoothly. From handling enquiries to ensuring classrooms are ready, you'll make every Contour visit a positive and memorable experience.
Perfect for people‐lovers who thrive in fast‐paced environments and want to make a real impact in a mission‐driven education company.
This isn't just customer service – it's creating an environment where students feel supported, valued, and inspired to learn.
What You Will Do
* Be the first point of contact for student and parent enquiries – in person, online, and over the phone
* Greet and assist families on campus with warmth, professionalism, and care
* Support students during class times and ensure their experience runs smoothly
* Manage scheduling, rescheduling, invoicing, and general queries with accuracy
* Keep campuses organised – from classrooms and reception to resources and stock levels
* Handle daily admin tasks such as record‐keeping, printing, and basic operational support
* Troubleshoot minor issues and escalate where needed
* Maintain tidy systems and accurate documentation
* Share ideas to improve campus service and student experience
What You Will Bring
We're looking for genuine, people‐focused communicators who bring energy, empathy, and reliability.
* Warmth and care for families – you love helping others
* Energy and enthusiasm – you bring positive vibes to campus
* Excellent communication – clear, confident, and friendly
* Proactive mindset – you take initiative and find solutions
* Attention to detail – you keep things running smoothly
* Reliability and commitment – families count on you
Experience that helps:
* Previous experience in customer service, hospitality, retail, or call centres
* Familiarity with the VCE system or having been a VCE graduate yourself
* Currently studying or holding a degree in Commerce, Business, or related field
Why You Will Love It
* Flexible, hybrid working environment with on‐campus engagement
* Monthly wellbeing allowance + Employee Assistance Program (EAP)
* Personalised mentorship, training, and feedback to strengthen communication and service skills
* A fun, fast‐paced environment where no two days are the same
* Career growth opportunities in a rapidly expanding education company
* Work that truly matters – helping students and families feel supported every step of the way
* Competitive hourly rate ($30 per hour + super) plus hybrid flexibility, extra leave, EAP access, and lifestyle perks
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