This is a Safety Manager role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - mid level More about the Safety Manager role at NSW Department of Customer Service Safety Manager Grade: 11/12 Salary range: $149,739 - $173,174 superannuation and leave loading Duration: Ongoing Location: Hybrid with an in-office requirement on 2 days per week in Sydney - McKell. This may be subject to change in line with DCS workplace policies. Some occasional NSW travel may be required for inspections. Lead WHS compliance and drive safety culture across NSW Telco Authority. We're looking for an experienced Safety Manager to lead the implementation of our Safety Management System and ensure compliance across a diverse portfolio of telecommunications projects. About the team This role sits within the Risk, Compliance & Safety team in the NSW Telco Authority. We are a collaborative, high-performing team committed to ensuring a safe working environment and culture across the organisation. Your responsibilities will include Leading the implementation and management of NSW Telco Authority's Safety Management System Managing stakeholders to provide WHS support across a large portfolio of telecommunication projects Leading incident investigation and management Leading WHS reporting to the executive leadership team Completing onsite WHS inspections and audits Delivering WHS training and presentations to large audiences Facilitating continual improvement activities Keeping up to date with WHS legislation and communicate relevant changes Managing a team of WHS professionals To be successful in this role you will Hold Essential Security Clearance: You will be able to obtain and retain minimum Baseline Security clearance within six months to work with sensitive government and critical communications information Demonstrate WHS Expertise: You will bring strong experience in Work Health & Safety, particularly within high-risk construction environments, ensuring compliance and best practice across complex projects Drive Vendor Management Excellence: You will manage and influence vendors effectively, ensuring adherence to safety standards and fostering collaborative relationships Lead and Inspire Teams: You will show proven people leadership capability, guiding and developing a team of WHS professionals to deliver outstanding outcomes Apply Professional Knowledge: You will hold tertiary qualifications in safety management and maintain a current driver's licence to support operational requirements Be Flexible and Mobile: You will be willing and able to travel across NSW as required to conduct inspections and WHS assurance activities About NSW Telco Authority NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe. NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements. We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability. We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector. For more information, go to NSW Telco Authority Salary Grade 11/12, with the base salary for this role starting at 149739 base plus superannuation Click Here to access the Role Description. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday 14th January 2026, 9:59am Please note: Our application system will be unavailable on December 24 and 25 due to scheduled maintenance. Applications cannot be submitted during this time Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact fiona.glover@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading the implementation of Safety Management System Managing stakeholders ️ Conducting onsite inspections and audits Key Strengths WHS expertise Vendor management People leadership Why NSW Department of Customer Service is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with NSW Department of Customer Service not with Hatch.