Windows Server, Office 365, Networking, Active Directory, Full-TimeIT Support EngineerA company who works in delivering cutting-edge solutions in cloud computing, cybersecurity, and comprehensive support services tailored for SME's.$70,000 - $75,000 salary + SuperTo apply click on the link or email your CV to Megan.wells@searchability.com.au or call me on 0480 045 159Windows, Office 365, Active Directory, Azure, NetworkingCandidates must have full right to work in AustraliaWHO ARE WE?...We are a Managed Service Provider specialising in the delivery of comprehensive cloud solutions, cybersecurity expertise, and dedicated support tailored to the unique needs of public sector clients. Our services are centred around 24/7 support, proactive monitoring, and robust compliance management, ensuring seamless operations and the highest standards of data protection.With a bespoke, client-focused approach and a commitment to operational excellence, we enable public sector organisations to embrace technology with confidence, reduce risk, and achieve their strategic objectives.WHAT WILL YOU BE DOING?...Our team starts each day solving problems in cloud computing, cybersecurity, and client support. They use their troubleshooting skills to diagnose and fix issues for our public sector clients. Acting as the first point of escalation from frontline support, they quickly address technical challenges and offer clear guidance. Alongside this, they handle system maintenance tasks like updates and patches, while keeping detailed records of their fixes to build our knowledge base. For more complex incidents, they step in with their expertise to resolve them efficiently. Throughout, they stay in direct contact with clients, providing clear updates and support to build trust and keep things running smoothly.YOU NEED TO HAVE...Proficiency in M365 tools (Teams, SharePoint Online, Exchange Online)Demonstrate network support skills (DNS, DHCP, switches, routers, VPNs)Excel in troubleshooting software and hardware issuesBe Able to provide responsive and customer-oriented IT supportThe ability to manage multiple tasks, prioritize workloads, and exhibit strong time managementIT'S NICE TO HAVE...Experience working within an MSPITIL CertificationTO BE CONSIDERED…Please either apply by clicking online or emailing me directly to Megan.wells@searchability.com.au or for further information please call me on 0480 045 159. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave me a message. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn! I look forward to hearing from you.Key SkillsWindows Server, Office 365, Networking, Active Directory
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