Shop Manager – Hamilton
Join The Salvation Army Australia as a Shop Manager at our Hamilton Salvos Store.
In this role you will drive retail sales, lead a team of paid staff and volunteers, and champion our mission to deliver care and support to the community.
About the Job
As Store Manager you will take ultimate accountability to grow the business, enrich the in‑store experience and nurture a high‑energy team.
You'll be responsible for customer service, visual merchandising, safety, finance and community engagement.
Key Responsibilities Retail management and business development
Lead, grow and develop a team of paid employees and volunteers
Ensure extraordinary customer service in every interaction
Embed exceptional operational and visual merchandise standards
Promote a safety‑first culture in all store activities
Plan, manage and report on the store's financial performance
Build and support the volunteer workforce and engage the local community About You
Previous retail experience is desirable but not essential; what matters most is proven people leadership, high integrity, and a passion for making a difference.
You are a hands‑on, energetic individual with excellent communication and interpersonal skills, and you are comfortable aligning with The Salvation Army's mission and values.
Requirements People leadership and team building experience
Strong written and verbal communication skills
Fairly seasoned technical skills; experience with the Workday HCM system is highly regarded What We Offer Competitive NFP salary with packaging ($15,900 tax‑free) and retail benefits ($2,650)
Health, fitness and financial discounts
Paid parental leave – 12 weeks
Store discount and up to 8 weeks annual leave through the purchase leave scheme
Up to 5 days paid leave annually to volunteer in a TSA programme or activity
Purpose‑driven career with tangible social impact
Employee Assistance Program – confidential counselling
Career development opportunities
Inclusive culture of passionate, dedicated teams
Chaplaincy services How to Apply
Interested candidates should apply via the provided link, submitting a current resume and a cover letter that outlines how your experience aligns with the essential requirements.
Applications will close as soon as a suitable candidate is secured.
Equal Opportunity and Diversity
The Salvation Army is an Equal Opportunity Employer committed to an inclusive work environment.
We value people from all cultures, languages, abilities, sexual orientations, gender identities, gender expressions, and intersex status, and strongly encourage applications from Aboriginal and Torres Strait Islander people.
Safety and Background Checks
All child‑facing roles require a Successful Working with Children Check.
Nationally Coordinated Criminal History Checks are mandatory for all positions.
Core Values
Integrity, Compassion, Respect, Diversity, and Collaboration.
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