About the Department The department provides a wide range of learning and development support and services. The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres. About the Role As our Platform Architect (ServiceNow), you'll be the technical heart of our ServiceNow ecosystem defining the platform's architecture, setting the standards, and ensuring every solution we build is scalable, secure, and built to last. From shaping data models and integration patterns to governing solution designs and maintaining alignment with enterprise architecture frameworks, your work will have a direct and lasting impact on how we deliver ServiceNow solutions across the organisation. You'll also play a leading role in our ServiceNow Design Authority, bringing your expertise to the table in key decisions that shape the platform's direction. This is a role where technical depth meets strategic influence. You'll engage closely with project delivery teams and the ServiceNow platform team to develop and evolve our ServiceNow platform strategy and roadmap, while providing trusted architectural guidance to a broad community of architects, experience designers, developers, analysts, and testers. Beyond the technical work, you'll be a go-to advisor for stakeholders across the organisation providing clear and compelling guidance that helps the business move forward with confidence. If you're passionate about building platforms that go beyond functionality to genuinely address business needs, scale with confidence, and stand up over the long term, this is an opportunity to leave your mark. The role spans shaping data models and integration patterns, governing solution designs, and maintaining alignment with enterprise architecture frameworks, with a direct and lasting impact on how ServiceNow solutions are delivered across the organisation. The Platform Architect also plays a leading role in the ServiceNow Design Authority, contributing expertise to key decisions that shape the platform's direction. The Platform Architect works closely with project delivery teams and the ServiceNow platform team to develop and evolve the platform strategy and roadmap, while providing trusted architectural guidance to a broad community of architects, experience designers, developers, analysts, and testers. Attributes The role requires a proactive self-starter with an ability to operate effectively in complex and regulated environments. As the ideal candidate, you are: * Deeply experienced with the ServiceNow platform, bringing the confidence and credibility to make sound architectural decisions and guide others. * A strategic thinker who can align business needs with technical solutions, balancing immediate priorities with long-term platform vision. * A compelling communicator who can break down complex concepts for diverse audiences and foster collaboration across teams and departments. * A natural thought leader who motivates those around them, builds trust through transparency, and supports the growth of team members. * Adaptable and innovative as someone who continuously seeks better ways of doing things and thrives in evolving, complex environments. * Dependable under pressure, with a strong commitment to quality, reliability, and seeing projects through to successful delivery. Desirable Qualifications and Experience * A strong grasp of ServiceNow platform architecture including data model design, integration patterns, governance, solution design across one or more product lines (ITSM, HRSD, or similar), and architecture best practice. * Broad enterprise architecture and IT strategy knowledge, with a track record of contributing to digital transformation initiatives. * Experience working in cross-functional teams and delivering complex technical projects in large or multi-stakeholder environments. * Strong communication and stakeholder engagement skills, you can translate technical concepts for diverse audiences and bring people along on the journey. * A genuine commitment to continuous learning and innovation in platform development. * Relevant ServiceNow certifications (e.g. Certified Technical Architect, Certified Master Architect, or Certified Application Developer) and/or tertiary qualifications in a related discipline are a bonus, though not essential. How to apply We'd love to hear from you. Please submit your CV, a Cover Letter (max. 2 pages), and your responses to the Key Selection Criteria (KSC), with each highlighting your skills, relevant experience, and what makes you the right fit for this role. Further Information For more details regarding this position please see attached position description for the capabilities to address in application. The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au. For further information pertaining to the role, please contact Thien Nguyen, Platform Architecture Manager at thien.nguyen@education.vic.gov.au Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements. Applications close 11:59pm on Tuesday 26 May 2026.