We seek a motivated and proficient medical receptionist to join our expanding Telehealth practice, Emindally.com. You will be a part of a dynamic and supportive team. Your role will ensure a busy practice's smooth running while actively contributing to its growth and expansion over time. Working closely with the Doctors, your key responsibilities include but are not limited to:
Responsibilities
* Managing consulting days, including making patient appointments, billing, organising further investigations, and patient recalls.
* Mail and data entry.
* Follow up on enquiries via Telephone and email.
* Ability to build and maintain professional rapport with patients to manage their smooth journey from first contact to completing appointments with the Doctor.
* Provide accurate quotes for various consultations and advise billing policy and out-of-pocket fees.
* Reconcile payments, manage billing and chase outstanding accounts.
* Assist in facilitating marketing strategies and campaigns.
* Networking with GPs, other health professionals and their staff.
* Opportunity to be paid a percentage for bringing in more business.
Qualifications
* Availability Monday to Friday 9-5 pm as this is a casual job with permanent full time hours.
* Experience with medical practice management software (Halaxy preferred).
* Eligibility to work in Australia (permanent resident or citizen).
* At least 4 years of previous experience in medical reception or more.
* Experience with Medicare billing and claiming processes.
* Well-developed interpersonal, written, and verbal communication skills.
* Strong organisational and time management skills, and the ability to prioritise work according to urgency.
* Ability to work both collaboratively and independently and escalates issues to management when necessary.
* Punctual, reliable and responsible.
* Reliable internet connection, quiet home office space, and professional phone manner for remote work.
* Knowledge of invoicing, receipting and chasing up accounts and debts is desirable but optional.
* Computer literacy in Microsoft Office, Google Drive and Excel.
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