About Us
Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.
At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.
About This Opportunity
As a Care Manager, you will play a pivotal role in ensuring the highest quality of care for both potential and existing clients. This role requires you to manage the overall client experience, working closely with our dedicated office team to ensure seamless service delivery. Based in our Wollongong office, you will champion the best interests of our clients while driving the achievement of our business goals.
Why join us?
1. Competitive salary + Super + Fuel allowance
2. Option to accrue a monthly Rostered Day Off (RDO).
3. A friendly team with an active social club; we have fun, work hard, and take pride in what we do.
4. Free Employee Assistance Program for you and your family.
5. Personalised development plans consisting of 1:1 coaching, internal training, conferences and workshops.
Key Responsibilities
1. Planning, managing, coordinating, and reviewing client goals to create, review and update personalised care plans.
2. Initial consultations with clients and their families about the care services that we provide, the costs involved and how we can help them achieve their goals.
3. Building and maintaining relationships with clients and their families with regular phone and face-to-face touchpoints and catch-ups.
4. Accurately document all interactions held with client, family or other stakeholders about the client and share relevant information with appropriate team members including feedback about Caregiver performance.
About You
1. Experience in Aged Care and Home Care Packages essential.
2. Certificate IV in Community Services highly desired.
3. Efficient, organised, able to prioritise and good time management skills.
4. An effective communicator with a customer service centric mindset, focused on the client.
5. Administrative experience and competent in using computers and systems.
Australian work rights
Applicants must have permanent right to work in Australia with no restrictions.
How do I apply?
Please submit your resume and a cover letter detailing your suitability for this role. #J-18808-Ljbffr