JOIN AMAZE – CREATE A MORE AUTISM INCLUSIVE AUSTRALIA
Exciting new role in our Digital & Technology Operations team!
Are you a passionate IT individual with Helpdesk experience? This role could be for you!
Please note this job ad may expire on LinkedIn - please submit your application by following the instructions under "How to Apply" at the bottom of this job ad instead. Closing date is March 27
$73,000 - $80,000 (pro-rata) + superannuation + salary packaging
12-month contract (fixed-term)
About Amaze
Amaze is a leading autism organisation driving change so that Autistic people and their families can live their best lives in a more autism inclusive Australia.
For more than 50 years, Amaze has been supporting Autistic people, their families, and the community. While based in Victoria, our reach is national, and we are the home of Australia's first-ever national autism helpline – Autism Connect. This service is free to any personresidingin Australia.
About the Role
The IT Support Coordinator will provide essential technical support to monitor, maintain and provide technical assistance for Amaze's IT and customer relationship management systems. This includes setting up new users to Amaze's systems and ensuring smooth operation of IT software. This role involves responding to support requests, maintaining IT assets, and assisting with IT security and compliance. Reporting to the Team Leader– Digital & Support, the IT Support Coordinator will play an integral role in fielding and trouble-shooting IT and CRM issues to system users, and broadly supporting Amaze's operational environment.
Key Responsibilities
* Provide first-level technical support and access for hardware, software, and network issues via phone, email, and in person.
* Supporting Amaze's operating environment including proactively monitoring the ticket dashboard for support requests, and ensuring ongoing software updates are applied.
* Assessing issues and prioritising accordingly, this includes escalating issues to the rest of the IT team and the Digital & Technology Manager and third-party providers as appropriate.
* Supporting the Team Leader– Digital & Support in the procurement and configuration of hardware for staff.
* Providing basic IT training.
* Supporting maintenance, onboarding and offboarding for new internal staff and partner staff members in the Microsoft ecosystem, and additional systems such as Salesforce where applicable.
* Assisting in analysing existing or emerging software to identify opportunities and ensure they're fit for purpose.
* Working with internal teams to understand and document their requirements for any system changes as required.
* Maintenance of internal IT system registers.
About You
We're looking for someone who:
* Formal qualification or working towards in related field (e.g., Information Technology, Information Systems, Computer Science) and/or demonstrated equivalent experience.
* Minimum 1-2 years experience in providing IT helpdesk or support knowledge in the technology space.
* Communicates effectively, listens sensitively, and adapts communication to the needs of the audience.
* Has technical knowledge of Windows OS environments including Microsoft Entra and Microsoft 365 tenancies.
* Has basic knowledge and understanding of SharePoint and/or Salesforce.
* Is Autistic community focused with either knowledge of, or commitment to, developing respectful communications for Autistic people and their families and carers.
* Ability to work autonomously as well as part of a team, working to achieve effective, productive, and collaborative relationships across the organisation.
* The ability to logically plan, organise and prioritise work to meet timescales and competing deadlines.
Desirable (but not essential)
* Knowledge in web and associated digital applications, with experience in web Content Management Systems such as Wordpress is desirable – website publishing and accessibility standards knowledge would also be advantageous.
Other Requirements
* Evidence of right to work in Australia if you are not an Australian citizen.
* Successful National Police Check (paid by Amaze).
* Successful Working with Children Check (paid by Amaze).
Why Join Amaze?
* Work with a passionate team driving positive change for Autistic people and their families.
* A culture that values kindness, respect, and inclusion, with flexible working arrangements where needed and neurodivergent-friendly practices.
* Benefits including a holistic employee assistance program (EAP), professional development opportunities, gifted leave over Christmas, and salary packaging.
* A modern office in Richmond/Wurundjeri with access to Victoria Gardens Corporate Program discounts and offers.
* Commitment to personal development opportunities
* Offer generous salary packaging
Acknowledgement of Country
Amaze respectfully acknowledges the Wurundjeri Woi Wurrung peoples of the Kulin Nation as the Traditional Custodians of the land on which our office is based. We pay our respect to their Elders past and present and reflect on the continuing connection with Country and community.
Equal Opportunity Employer
Amaze is committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We proudly embrace people of all cultures, ages, genders, sexualities, abilities,perspectivesand backgrounds, ensuring a safe and welcoming environment for all.
We are an Autism Friendly Employer, meaning we actively provide workplace adjustments and support throughout the recruitment process and beyond. Whether you need modifications to your interview process, accessible technology, or flexible work arrangements, we encourage you to reach out.
As part of our commitment to diversity and inclusion, we:
* Champion neurodivergent employment, ensuring our workplace supports and celebrates autistic employees.
* Offer flexible working arrangements to accommodatedifferent needs and work styles.
* Provide training and education on disability inclusion, cultural awareness, and allyship for all staff.
* Foster a culture of respect, curiosity, and belonging, where different perspectives drive innovation.
If you require any adjustments or support in the application process, please contact HR@amaze.org.au or call (03) 9657 1600 and ask to speak to our HR team.
How to Apply
Send us:
* A response explaining why you're the perfect fit for this role (cover letter, video, audio, or phone call accepted!).
* Email application to HR@amaze.org.au with the position title in the subject line.
Applications close March 27. Shortlisted candidates will be contacted shortly after.
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