Company DescriptionThe Trawool Estate is an iconic destination offering luxurious accommodation and stunning views of the Trawool Valley, perfect for events, retreats and getaways in nature. Featuring stunning interiors that blend historical charm with modern luxury, the Estate boasts a range of fine dining options, including the award-winning Turbine, Wild Water Restaurant, and the Herb Garden Pizzeria. Guests can also explore beautifully maintained conference rooms, reception venues, and expansive grounds that create memorable experiences. Located in the heart of the Goulburn Valley Ranges, The Trawool Estate is a premium escape for both locals and visitors seeking unparalleled hospitality and indulgence in nature.Role DescriptionThis is a full-time, on-site role based in Trawool, located between Yea and Seymour, for a Hotel Receptionist at The Trawool Estate. The receptionist will oversee front desk operations, including welcoming guests, managing check-ins and check-outs, handling reservations, and addressing inquiries in person, email or via phone. Responsibilities also include maintaining seamless communication with all departments of the Estate, particularly our Housekeeping team, managing administrative tasks, and providing exceptional face to face guest service to ensure an outstanding experience for every visitor.QualificationsStrong interpersonal skills and a professional demeanor to connect with guests and colleagues effectively.Proficiency in receptionist duties (managing check-ins, check-outs, and front desk processes) preferred, but not essential if applicant has a history of administration and customer service.Experience handling customer enquiries and requests accurately and efficiently. Ideally with experience of reservations and booking systems.Excellent phone etiquette and clear, friendly communication skills for managing guest inquiries and coordinating with staff.Attention to detail, organizational abilities, and problem-solving skills are a must.Previous experience in hospitality or reception roles is an advantage.Familiarity with hospitality management software RMS, Microsoft 365, Sharepoint, is a plus.Availability to work flexible hours, including weekends and holidays.