Overview
A leading gaming company in Australia is seeking a Senior Technician to join the IT Services team. The successful candidate will manage the service desk queue, take ownership of complex tickets, and mentor fellow Technicians. This is a fantastic opportunity to be part of a global team of approximately 400 employees, working in a dynamic environment undergoing significant technological transformation. Strong organizational and troubleshooting skills are essential, alongside experience with various Microsoft technologies and third-line infrastructure.
Responsibilities
* Manage the service desk queue and take ownership of complex tickets.
* Mentor fellow Technicians.
Qualifications
* Strong organizational and troubleshooting skills.
* Experience with various Microsoft technologies.
* Experience with third-line infrastructure.
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