Key Role in Customer Banking Experience
You will play a pivotal part in delivering seamless banking experiences to customers, addressing their end-to-end financial needs and goals through transactional activities, needs-based conversations, and educating them on available financial solutions, including digital.
This role is based mainly in branches and focuses on providing high-quality customer service to ensure customers are satisfied and become strong advocates for the organization.
As a member of a collaborative team, you will act as a role model and peer coach to deliver exceptional customer experiences.
The organization is committed to evolving and giving its people opportunities to try new things, learn, and grow.
What Your Day Will Entail
* Contribute significantly to customer engagement and advocacy, creating real value for customers.
* Actively participate in and support organizational programs and initiatives.
* Take responsibility for 'knowing your customer' from a risk perspective.
* Ensure compliance with relevant policies and procedures.
Essential Skills and Qualifications
To excel in this role, you should ideally possess:
* Exceptional customer focus - retail experience is advantageous.
* A working knowledge of using different digital channels.
* The ability to multitask and adapt quickly to change and ambiguity.
* Willingness to work collaboratively as part of a team.
* A sound understanding of compliance requirements.
* Excellent communication and interpersonal skills.
While we don't expect you to have all these skills, having most of them is essential. The organization values a growth mindset and encourages professional development.