Service management consultant (ifs service management) (sydney)

InfoConsulting Australia is part of the global InfoConsulting Group and a premium partner of IFS. With offices in Brisbane, Sydney, Melbourne, Perth and Adelaide, we deliver cutting‐edge IT services that help industries such as mining, manufacturing, construction and service management transform digitally.

As the 2024 IFS Global Partner of the Year, we specialise in tailoring IFS solutions to streamline operations, optimise resources, and drive sustainable growth.

Location: Sydney

We're looking for a Service Management Consultant with expertise in IFS Service Management and IFS Cloud FSM. In this role, you'll:

• Analyse client business requirements to design and implement effective IFS Service Management solutions.
• Configure, integrate, and customise IFS Cloud FSM to meet client needs.
• Provide expert advisory services on service management lifecycles, focusing on planning, scheduling, work order management, and communication.
• Facilitate seamless IFS implementations and upgrades, ensuring minimal disruption to client operations.
• Deliver training and ongoing support to clients, creating comprehensive documentation and guides.
• Collaborate with stakeholders to ensure successful project delivery and client satisfaction.
• Stay updated on the latest IFS Service Management features and industry best practices.

• Experience: 3+ years in service management consulting, incl. 2+ years with IFS Service Management (IFS Cloud FSM preferred).
• Qualifications: Degree in IT, Computer Science, Business, or related field.
• Technical Skills: Strong hands‐on experience in IFS Cloud FSM or IFS Assyst configuration, integration, and customisation; ERP or digital transformation knowledge is a plus.
• Soft Skills: Excellent communication, problem‐solving, and stakeholder management.
• Certifications: IFS certification (highly desirable) or willingness to obtain.
• Industry Knowledge: Familiarity with service management challenges in mining, manufacturing or construction sectors is an advantage.
• Eligibility: Full working rights in Australia.

• Impactful Work: Contribute to projects that transform how businesses operate.
• Growth opportunities: Access professional development, IFS training and certification pathways.
• Flexible Culture: Hybrid working arrangements and a supportive, innovative environment.
• Global Network: Collaborate with 400+ experts across 10 countries on local and international initiatives.