Front Desk Manager – Specialist Consulting Clinic & Endoscopy Day Hospital
Coburg (primary) & Sunshine | Full‐time
An established specialist medical practice is seeking an experienced Front Desk Manager to lead the administrative and reception function across two sites: a consulting clinic in Coburg (primary base) and a licensed endoscopy day hospital in Sunshine.
This is a senior, hands‐on role. You'll oversee front‐of‐house operations on both sites, working alongside the Director of Nursing and clinical team.
A reliable car and willingness to travel between sites is essential.
What you'll do
* Lead day‐to‐day reception operations across the Coburg clinic and the Sunshine day hospital
* Manage patient bookings, pre‐admission paperwork, fasting instructions, and post‐procedure follow‐up
* Oversee Medicare, DVA, private health fund, and WorkCover billing; manage accounts and patient invoicing
* Coordinate with referring GPs, anaesthetists, pathology, and nursing staff to keep consulting and procedure lists running on time
* Supervise, roster, and develop reception staff across both sites
* Maintain patient records and ensure compliance with privacy and day hospital accreditation requirements
* Handle patient queries and complaints with professionalism and discretion
What we're looking for
* Significant experience in medical reception or practice management, ideally in a specialist or day hospital setting
* Confidence managing the dual rhythm of consulting sessions and procedure lists
* Strong working knowledge of Medicare item numbers, private health fund claiming, and informed financial consent
* Proficiency with practice management software (Genie, Gentu, Best Practice, or similar)
* Calm under pressure — procedure days move fast and patients are often anxious
* Genuine warmth, discretion, and judgement
* Reliable, punctual, and able to commit to early starts on procedure days
* Driver's licence and own vehicle (some travel between Coburg and Sunshine required)
Nice to have
* Experience with endoscopy‐specific workflows (booking, consenting, recovery scheduling)
* Familiarity with NSQHS day hospital accreditation standards
* Prior team supervision or rostering experience
What we offer
* Stable, established practice with a supportive clinical team
* Competitive salary, commensurate with experience
* On‐site parking at both locations
* Genuine scope to shape how the front office runs across both clinic and day hospital
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