About the Company
This business is redefining the way customers experience health and wellness products online. With a loyal and fast-growing customer base, they’ve built a reputation for putting science, service and community first. From formulation to fulfilment, every touchpoint is thoughtfully crafted—and their digital presence is no exception.
They’re on a mission to improve lives, one product and one customer experience at a time. This is your chance to play a key role in elevating their eCommerce performance to new heights.
About the Role
We’re looking for a proactive and data-driven eCommerce Specialist to take ownership of the day-to-day management and growth of their Shopify online store. This newly created position offers a unique opportunity to drive revenue and improve the customer experience through conversion rate optimisation (CRO), customer experience (CX), SEO, and cross team collaboration. You will work closely with internal teams and external agencies to optimise the site and maximise business growth.
The Responsibilities
* Managing the end-to-end performance of their online store, including product listings, merchandising, and on-site promotions
* Collaborating with developers and external SEO/CRO agencies to implement optimisation strategies
* Analysing site metrics, customer journeys and AOV to drive ongoing improvement
* Executing conversion rate optimisation (CRO) initiatives, including A/B testing and landing page enhancements
* Working cross-functionally with digital, creative and customer service teams to ensure a cohesive brand and customer experience
* Coordinating with the marketing team to ensure new product and campaign launches are executed flawlessly online
* Monitoring and reporting on key KPIs such as traffic, bounce rate, conversion rate, and sales performance
* Supporting new app integrations and system improvements within the Shopify ecosystem
About You
We’re looking for someone who thrives in a collaborative, performance-led environment. You’ll be curious, data-driven and hands-on, with a love for turning insights into action.
The Experience Required
* Strong experience with Shopify and a solid understanding of eCommerce operations
* Proven background in conversion rate optimisation and website analytics (GA4, Hotjar, etc.)
* A strategic mindset with strong attention to detail
* Ability to manage agency relationships and brief effectively
* Strong communication and stakeholder management skills
* Familiarity with SEO fundamentals and email platforms (Klaviyo is a bonus)
* A passion for digital innovation and continuous improvement
The Offer
* Work for an innovative consumer product brand with global growth ambitions
* Five days in a state of the art office with flexible work times. Hybrid working after six months
* Monthly product allowance, birthday leave and frequent team lunches and events
* Bonus opportunities based on business performance
* An empowering environment where your ideas will be heard—and tested!
Keen to apply your technical eComm skills where they’ll make a real impact? This is the perfect role for someone who wants to roll up their sleeves and help shape the future of an already-successful online business.
If this isn't the role for you, we are continually managing a diverse portfolio of digital opportunities. Please reach out to Michael at michael@gybeconsulting.com.au so we can chat further about your job search.