Job Overview
Permanent part‐time position based in our Swan Hill Branch, working 5 days a week: Monday‐Thursday 9:00 am – 4:30 pm and Friday 9:00 am – 5:30 pm. The role is a leave and relief position covering planned and unplanned leave for the Swan Hill, Kerang and Cohuna Branches, with mileage paid for travel between locations.
In this role you will
* Serve as the first point of contact for customers at the Swan Hill, Kerang and Cohuna branches, putting them at the centre of everything you do.
* Assist customers in identifying the most suitable products and services including account opening, unsecured lending and banking transactions.
* Ensure customers receive a seamless, consistent, and tailored experience at every step, maintaining accurate, up‐to‐date details.
* Demonstrate our Smarter Banking options (self‐service and digital) to help customers make banking simple, easy and secure.
* Undertake ongoing training and development to enhance your career.
What you'll bring
* A passion for delivering an amazing customer experience and an unwavering commitment to quality.
* The ability to work collaboratively as part of a team, self‐motivation and energy to create the signature customer experience.
* A keen eye for detail that ensures transactions are completed efficiently and accurately.
* An appreciation for inclusion and the diversity of our customers.
* An interest in upskilling and career development opportunities.
Benefits
* Access to banking and financial services discounts, including competitive rates and reduced fees on home loans, credit cards and insurance.
* Extensive range of travel, fitness, events and technology discounts.
* Variety of leave benefits, including parental, religious, special, sporting activity and volunteer leave.
* Health and wellbeing benefits with discounts on a wide selection of products.
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