Join to apply for the Customer Contact Officer role at Serco.
Advantages
- $37.36 per hour (includes 25% casual loading)
- Weekday shifts between 8AM and 8PM — no weekend work
- Approximately 20–30 hours per week, with capacity to increase to up to 38 hours, subject to business requirements
- Fully remote role that saves time and money on travel
- Complete 6‑weeks full‑time training from the comfort of your own home
- Access to extensive benefits including our rewards and discounts program
- Access to our 24/7 Employee Assistance Program for you and your family
Responsibilities
- Responding to inbound calls, offering clear and accurate information to assist customers
- Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details
- Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service
- Keeping detailed and accurate records of customer interactions
Requirements
- Strong attention to detail and accuracy when interacting with customers
- Excellent communication skills, both verbal and written, to explain complex information clearly
- The ability to navigate multiple screens and information systems simultaneously
- A calm and resilient approach when handling customer enquiries
- A strong commitment to teamwork and professionalism
- A proactive mindset, eager to learn and apply feedback
Eligibility and Application Requirements
- Complete a pre‑employment check including relevant security and police clearances
- Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)
- Complete a behavioural and computer assessment
- Attend an information session describing what it’s like to work in a virtual contact centre
- As this is a work‑from‑home role you will be required to provide your own equipment and have a suitable home office setup
Seniority Level
- Entry level
Employment Type
- Temporary
Job Function
- Other
Industries
- IT Services and IT Consulting
We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
Referrals increase your chances of interviewing at Serco by 2x.
Impact a better future at Serco!
#J-18808-Ljbffr