Role Overview
This role is responsible for providing timely support and software delivery to end-users within the environment, via telephone, remote access functionality, and enterprise tools. The successful candidate will serve as an escalation point for the Service Desk and provide technical and procedural support as needed.
* Ensure accurate ticket information logging
* Develop solutions to problems detected during troubleshooting
* Manage communications with customers and technical groups using regular updates and status reports
Skill Requirements
The ideal candidate will have experience working in a Service Desk or Desktop Support role, with a strong background in troubleshooting and maintaining PCs in a Windows environment. Key skills include knowledge of MS Windows family of Operating Systems, MS Office suite including Outlook, Word, Excel, PowerPoint, desktop/LAN and printer troubleshooting, diagnosing and resolving software issues, incident management tool, user support, training or LAN administration, and SOE principles and concepts.
Benefits Package
A supportive workplace culture with career growth opportunities, industry-leading benefits including bonus and wellness days, 14 weeks paid parental leave, four paid volunteer days, health insurance discounts, travel, entertainment, salary packaging options, car leasing and superannuation, and free Employee Assistance Program.