Job Description
A Client Support Coordinator plays a pivotal role in the Client Partnerships team by ensuring seamless campaign delivery, accurate administration, and exceptional client service.
Key Responsibilities:
* Process client orders with precision and efficiency.
* Coordinate media schedules across various platforms.
* Maintain organised documentation, including client contact details and sales activities.
* Upload and manage contract documentation.
* Support digital campaign setup and monitor performance in collaboration with Ad Operations.
* Communicate creative specifications and deadlines to clients.
* Prepare comprehensive post-campaign reporting.
* Manage client correspondence regarding schedules, materials, approvals, and campaign progress.
* Liaise with internal departments for smooth delivery and alignment.
* Contribute to process improvement initiatives.
Requirements:
* Administrative support experience in a media or sales environment.
* Client-oriented, professional, and responsive communication skills.
* Strong organisational skills, prioritising tasks and meeting deadlines.
* Proficiency in CRM systems and internal booking platforms.
* Report generation, spreadsheet management, and document preparation skills.
* Effective communication and teamwork abilities.