Join to apply for the Ten Tops 2IC Store Support role at Bernardi Group
1 day ago Be among the first 25 applicants
Join to apply for the Ten Tops 2IC Store Support role at Bernardi Group
Brief Description
POSITION OVERVIEW
Under the leadership of the Store Manager, you will assist with the direction of Customer Service Assistants whilst being the Manager on Duty, delivering results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Store Support Lead is the Store Manager's Primary Assistant. They are specifically responsible for key administration functions in personnel management & payroll, cash management, stock management, cleanliness, safety and driving sales. The Store Support Lead is part of the management team that sets the tone by embracing and living the Ten Tops values.
Requirements
DUTIES AND RESPONSIBILITIES
Duties May Include But Are Not Limited To
* Ensures all customer service assistants are making personal contact with customers
* Responsible for achieving store goals as provided by the Operations Manager
* Responsible for leading Front End Operations
* Training staff on our Customer Service values
* Ensures each customer has fast, friendly checkout service
* Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
* Responsible for opening and closing store procedures
* Assist with Front End Operations
* Responsible for performing SM duties in their absence
* Assists in supervising all team members
* Assist in training, coaching and development of all Assistants
* Reviews all corporate communications and reacts accordingly
* Partners with Store Manager and/or corporate office regarding store issues
* Drives store sales and controls expenses
* Assists payroll process and ensures payroll is within budget
* Assists in merchandising procedures
* Adheres to and holds assistants accountable to all Standard Operating Procedures (SOP)
* Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
* Authorises register functions including post voids, returns and discounts
* Complies with Human Resources policies and procedures
* Assists in receiving and stocking procedures
* Receiving Deliveries and management of invoicing/paperwork
* Checking off stock to invoice
* Assists in driving Key Metrics: Sales, Margin and Expense Control
* Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room
* Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs
Essential Job Functions
* Frequently operate computer, printer and cash register
* Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m
* Frequently ascend/descend ladders in order to retrieve and put away stock
* Frequent use of stock trolleys, pallet jacks for the moving of stock
* Frequently position self to kneel, bend and stoop, including in stock room and on the sales floor
* Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with staff. Must be able to exchange accurate information in these situations
* Frequent movement across the store directing staff to and from the back office and stock room retrieving and putting away merchandise
* Must be able to identify and execute merchandise layouts, staff schedules, and standard operating procedures
* Must be able to remain in a stationary, upright position for 80% of the time
Qualification And Work Skill Requirements
* Recent relevant work experience
* Demonstrated understanding and willingness to provide excellence in customer service
* Ability to multi-task, direct and manage people
* Creative thinking
* Ability to maintain composure under pressure
* Solid numeracy skills
PERSONAL ATTRIBUTES
High presentation, professionalism, excellent communication skills with an extrovert persona, customer service focus, understanding of retail best practice, enthusiasm to work within a team environment and the enjoyment of connecting with people.
Summary
ABOUT US...
* At Ten Tops we know value, that's why EVERYTHING in our stores is $10 or less. Yep - it's that simple, NOTHING in store is over $10.
* We want you to save BIG on everyday items across a range of categories. From pet care, household cleaning, grocery, confectionery, health & beauty, toys & games, tech, stationery, party, arts & craft & everything in between.
This is the perfect opportunity to join a supportive team environment where the company rewards its employees by providing great working conditions, ongoing training and up-skilling to set you up in a career.Seniority level
* Seniority levelMid-Senior level
Employment type
* Employment typeFull-time
Job function
* Job functionSales and Business Development
* IndustriesRetail
Referrals increase your chances of interviewing at Bernardi Group by 2x
Get notified about new Store Assistant jobs in Sunshine, Victoria, Australia.
South Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia A$60,000.00-A$65,000.00 3 weeks ago
Store Person - Truganina (Day shift) Full Time
Truganina, Victoria, Australia 2 weeks ago
Part-Time Advanced Retail Professional (3IC) - NEW Performance Store, Westfield Knox
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 3 weeks ago
Assistant Store Manager - NEW Performance Store, Westfield Knox
Melbourne, Victoria, Australia 1 week ago
Store Person - Truganina (Afternoon shift) Full Time
Truganina, Victoria, Australia 2 weeks ago
Stockroom Specialist - NEW Performance Store, Westfield Knox
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 2 weeks ago
Sunshine West, Victoria, Australia 2 weeks ago
Maribyrnong, Victoria, Australia 4 days ago
Melbourne, Victoria, Australia 6 days ago
Assistant Store Manager - Essendon Factory Outlet, VIC
Melbourne, Victoria, Australia 2 weeks ago
Assistant Store Manager - DFO South Wharf
Melbourne, Victoria, Australia 2 weeks ago
Store Person / Warehouse - Westar Trucks, Derrimut
Derrimut, Victoria, Australia 2 weeks ago
Part-Time Retail Professional - Carousel Performance Store, Perth
Melbourne, Victoria, Australia 2 weeks ago
Full Time Sales Assistant DFO South Wharf
Southbank, Victoria, Australia 3 days ago
Craigieburn, Victoria, Australia 1 month ago
Craigieburn, Victoria, Australia 2 days ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 5 days ago
Advanced Retail Professional (3IC) - NEW Performance Store, Westfield Knox
Melbourne, Victoria, Australia 1 week ago
Malvern East, Victoria, Australia 13 hours ago
Truganina, Victoria, Australia 3 weeks ago
Melbourne, Victoria, Australia 4 weeks ago
NZ | Internal Role | Assistant Store Manager
Moonee Ponds, Victoria, Australia 13 hours ago
Leadership Team - Crown Melbourne (NEW STORE OPENING)
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 month ago
Somerton, Victoria, Australia 4 months ago
South Melbourne, Victoria, Australia 1 week ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr